In today’s world of rising natural disasters and unpredictable outages, not having a disaster recovery plan isn’t just risky—it’s reckless. At EpiGrid, our cloud infrastructure is built with resilience at its core. From encrypted backups and secure cold storage to real-time system monitoring and hybrid redundancy, we ensure your SOLIDWORKS and PDM environments are protected and recoverable. With a 1-hour critical response SLA and enterprise-grade compliance, EpiGrid keeps your engineering data safe—and your business moving forward.

EpiGrid’s disaster recovery plan, as it applies to services provided through Converge, includes several key components to ensure system resilience and data protection for customers using cloud-hosted CAD/PDM environments:

🔐 Data Security & Redundancy

• Enterprise-class security: EpiGrid’s infrastructure includes SOC 2 and HIPAA-compliant environments with end-to-end encryption to safeguard customer data​.

• Remote Server Management & Monitoring: EpiGrid provides continuous monitoring, including performance/resource metrics and critical service alerts​.

• PDM Vault Backups: The managed services explicitly include archive server backups and cold storage strategies as part of disaster mitigation​.

• SQL & OS Backup Strategy: Backups of Microsoft SQL Server databases and server environments are part of the system management protocols.

🔄 High Availability & Recovery Measures

• Private cloud infrastructure: Reduces downtime risk and enhances recovery speed in the event of a failure.

• Hybrid Compute Model: Enables rapid scalability and redundancy, using both virtual and on-premises infrastructure as needed​.

• Service Level Agreement (SLA): Critical issues receive a 1-hour response and 4-hour resolution target, ensuring swift recovery in the event of disruption​.

📅 Cancellation & Continuity

• A 60-day cancellation policy allows for transition planning and minimizes risk of sudden service termination​.

In short, EpiGrid delivers robust disaster recovery capabilities by combining proactive infrastructure monitoring, secure backups, and tightly managed SLAs